Great service!?!

Two days ago my father booked an issue of the electronics for you magazine. It was aid that with a new subscription pack we would recieve a mango pi (a pic development board) platinum edition which includes the microcontroller and an lcd but we got a board without any of these.
My dad then wrote an email to EFY about the kit I recieved. To this they reply that with the magazine The board without the components is delivered. Now that's not called for. How could you go wrong with the terms you have designed.